VcodeIT Analytical CRM revolves around two main technology areas; Data Warehousing, technologies to store and retrieve the vast amounts of information generated from different systems within your business, and Business Intelligence, tools to help you use your information for decision support and management.

VcodeIT has helped small and mid-size companies as well as companies in many other industries with their Management Information Process and Governance Development, and with the implementation of Data Warehousing & Business Intelligence solutions based on world-leading products from our partners.

VcodeIT developed CRM’s on latest Microsoft .NET frameworks provided solutions in all areas of CRM; from self-care through operational CRM, to Data Warehousing and Business Intelligence.

Use of VcodeIT CRM’s Analytics is increasing as companies demand greater visibility into the performance of call centers and other service and support channels, in order to correct problems before they affect satisfaction levels. VcodeIT CRM’s also has Support-focused applications that typically includes dashboards similar to those for sales, plus capabilities to measure and analyze response times, service quality, agent performance, and the frequency of various issues.